As the incoming President of Flood-PCA, I recently met with the leadership team for the National Flood Insurance Program (NFIP). In attendance were Ms. Greta Richardson, Mr. Donald Waters and Mr. Daniel Thorne. The purpose of the meeting was to inform the NFIP team with the 2016 accomplishments and initiatives of Flood-PCA along with an update on the upcoming goals, initiatives and issues facing our new association.
To start the meeting I explained to the NFIP Leadership Team how Flood-PCA initially was founded by the owners of some of the leading independent adjusting firms specializing in flood claims. How we came together, for the good of the flood adjusting community, in a concerted effort to improve the treatment of flood adjusters and the handling of flood claims.
I summarized for the team the three main issues which were the result of Flood-PCA’s inaugural conference which was held in Tampa back in the spring of 2016. These issues were adjuster retention and pay, flood claim documentation standardization and the expedited claims process.
I explained to the NFIP team that one of my main objectives, as Flood-PCA’s incoming President, is to set in motion undertakings which will sustain, and in some ways, return flood adjusting to a desirable and sought-after profession. Related to this effort is our association’s ability to increase the number of flood adjusters thus sustaining our overall effectiveness and that of the NFIP to professionally handle and adjust the thousands of flood claims which follow a large scale event.
During the meeting we discussed the possibility of changing the rules regarding the entry point at which an adjuster can become a fully authorized NFIP flood adjuster. We also discussed the current state of NFIP’s Mentee Program. It was stated that much needed changes will be coming to the Mentee adjuster authorization system. This is encouraging news for the newbie adjusters who wish to handle flood claims for the NFIP!
Other important topics important to Flood-PCA and its members ranging from standardizing estimate unit costs to instituting a standardized review process for flood claims were discussed and our views as an association of professional flood adjusters were presented to the NFIP leadership team.
At this point in the meeting I shared the mid-point results of our recent “Who we are” survey with the NFIP leadership team. They were very surprised to learn that the majority of flood adjusters have “other” jobs and only look at flood adjusting as a part-time profession. We engaged in a spirited discussion on ways we could work together to make flood adjusting more attractive to a wider range of people who are able to take time away from their local employment and adjust flood claims.
Overall, I walked away from our hour plus meeting with the feeling and belief the current leadership of the NFIP is very concerned about many of the issues, which face flood adjusters everywhere. The NFIP team related to me that they face many issues within the NFIP and its changing relationships with both FEMA and the WYO companies. They were appreciative that Flood-PCA took the time to share their concerns with the Leadership Team and look forward to meetings in the future.
As your incoming President, I am ready to tackle the many challenges currently faced by the flood adjuster and see Flood-PCA make a difference in our industy. As Flood-PCA grows larger, it will become a stronger and more viable representative organization for professional flood adjusters and their families.
So, if you are reading this update and are not part of the Flood PCA, please join today.
Michael D. Carli